Crisis Worker

Treaty 8 Urban CFS is hiring a Crisis (Outreach) Worker for the Post Majority Support Services program that will be based out of Edmonton. Post Majority Support Services is a new program under Treaty 8 Urban Child and Family Services that will provide individualized support to First Nations young people aged 18 – 26 as they prepare for independence. The program is designed for youth exiting or leaving care due to having reached the age when mandated or legislated services end and will serve youth aging out of care and who are considered ordinarily resident on-reserve.

Role Overview: The position is responsible to provide day to day support and assistance to clients, coordinate and book appointments, provide transportation, assist with forms and applications for services and programs with a client-focused approach as they navigate through programs. This role will also focus on outreach and engagement with youth in homeless shelters who require individual support. The outreach worker will be responsible to reach, connect and support youth struggling in areas including but not limited to education, addictions and recovery, housing, mental health, physical disabilities and legal. You may be required to travel.


  • Assess, intervene, and provide support during a crisis situation (suicide prevention, drug/alcohol addictions, mental health, domestic violence, etc.).
  • Respond to requests for crisis intervention when required.
  • Counsel young adults in the Post Majority Support Services program as needed.
  • Help individuals to develop a plan of action that will provide treatment as needed.
  • Identify and (working with program staff) provide immediate needs (e.g. food, shelter, medical, clothing, hygiene, etc.).
  • Able to understand and maintain composure in a non-judgemental and empathetic manner, and able to engage with individuals in a crisis situation.
  • Follow up with individuals in crisis, assess their progress and provide support if there are difficulties or challenges.
  • Ensure all documentation and incident reporting forms are completed in an accurate, detailed, and concise professional format (files and database) as required.
  • Maintain program statistics for evaluation and research.
  • Be willing to assist co-workers when needed.
  • Promote health and wellbeing through the lens of an Indigenous world view.
  • Mentor and be a role model to youth and young adults.
  • Other duties as required.


  • Diploma or Degree in Human Services, Social Work or related field.
  • A minimum of two (2) years of relevant work experience with a focus on crisis intervention.
  • Valid class 5 driver’s license, reliable vehicle with $2 million liability insurance.
  • Provide 3 years driver’s abstract.
  • Satisfactory Criminal Record Check including vulnerable sector and Child Intervention (Welfare) Record check provided at time of application and dated within 3 months.
  • Standard First Aid/CPR, ASSIST certification, suicide prevention, mental health first aid certifications are considered an asset.
  • Experience with Microsoft Office Suite including Word, Excel, Outlook, Database and scanning.
  • Knowledge and understanding of Treaty 8 First Nation communities, culture and language an asset.

Read the full job description here.

Application Details: To apply for this role please submit your letter of intent and qualifications to Call (780) 784-3663 for more information.

Closing Date: Until a suitable candidate is found.

The mandate of the employer is to deliver child and family services from a culturally appropriate Indigenous perspective that includes knowledge of the language, customs, traditions, land base, protocols, beliefs, and values of Treaty 8 people.  For these reasons, as well as the historical disadvantages experienced by the Indigenous workforce, Treaty 8 Urban Child and Family Services may engage in preferential hiring of qualified candidates who are persons of Indigenous ancestry, particularly those with a connection to the Treaty 8 territory.  

About Us: Treaty 8 Urban Child & Family Services is committed to empowering Indigenous youth and families through culturally sensitive programs and services. Join us in our mission to bring our children home.